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Frequently Asked Questions

FAQs


How can I make an appointment?
Use the “Book Now” link on the web site. Alternatively, you can request an appointment via the “Contact Us” link on the website, by email or by phone 0800 426 3766.

Is there any charge for treatment?
ACC hand contract treatments are currently fully funded by ACC and have no co-payments. ACC physio contract treatments do have a $35 co-payment per visit.
 Private treatments charges are $70 per 30 minute visit. There may be a small additional cost for dressings, tapes, acupuncture and exercise equipment. Any charges will be discussed at time of consultation.

Do I need to be referred or see the Dr first?
No, you can make an appointment with us directly. We can refer you for x-rays, a specialist opinion or to your GP if requiring further input.

Can I complete an ACC claim with you?
Yes, if your injury is the result of an accident. If your injury is a gradual process work related injury claim you will need to see your GP first to lodge the claim.

How long will my appointment be?

Generally appointments are 30 minutes, although initial post op appointments may take up to one hour. If possible, necessary paperwork will be emailed to you prior to your appointment to complete online. We aim to run to time, however, as we do offer an acute splinting service for trauma clients, this may occasionally cause us to run late. We apologise for any delays or inconvenience this may cause.

What do I need to bring to the appointment?
It is helpful if you can email prior to your appointment any of the following that are relevant to your case:

  • X-rays and or reports
  • Any other investigation results (MRI, US)
  • ACC details if already completed
  • Work insurer details
  • Hospital discharge papers
  • Operation details
  • Referral form from GP, A&E, hospital, surgeon, physio etc

Is there parking on site?
All clinics have some client car parking spaces and designated disability car parking spaces near the buildings.

  • Albany has additional parking at the rear of the building
  • Akoranga Drive clinic has designated blue reserved parking at the front of the building
  • Hibiscus Coast, Westgate and Manukau Clinics have parking available in the shopping centre carparks.
  • Drury has designated car parks at the front of the unit
  • Whangarei has plenty of free patient parking at the Kensington Health Hub

What happens at the first appointment?
Consultations may take place in an open plan treatment space, or a private treatment room. At the first appointment the therapist will take a comprehensive history of the problem and perform a thorough physical examination of the injured area. This is followed by education and advice as to the probable diagnosis and likely healing timeframes, as well as specific individual treatment, splinting and rehabilitation tailored to your goals.

How can I pay for any charges?
Prompt payment following your treatment is appreciated. We currently request contact free online banking but are likely to return to cash, cheque, Eftpos and credit card in the future. Internet banking details will be provided. Feel free to talk to reception or your therapist if you wish to pay for treatments in instalments or by other special arrangement. Outstanding accounts are sent out monthly.

What if I need to cancel or miss my appointment?
Please notify us as soon as possible if you are unable to attend your appointment. Late cancellations (less than 24hr notice) may incur a fee for non-attendance. Clients arriving late, but within their appointment time, may receive a shorter consultation to avoid inconveniencing other booked clients. Repeated non-attendance will result in your referrer and funder being notified and further appointments withdrawn.

How long has Hands On Rehabilitation been around?
Hands On Rehabilitation was founded in 2003 and is dedicated to providing professional excellence in hand therapy in a warm and caring environment. We now have clinics in Akoranga, Albany and Hibiscus Coast, Westgate, Manukau and Drury.

What do I do if I have any issues or concerns about my treatment?

The team at Hands On Rehabilitation appreciate your feedback and wish to hear any concerns or suggestions you have, in order for us to develop our service. Please feel free to provide comments via your therapist, or email to either Tania or Kelly.